The state-run Georgia Access agent portal is available free-of-charge for agents to enroll consumers, maintain their Book of Business (BoB), and submit tickets to the Georgia Access contact center. There are three different roles in the Georgia Access agent portal, described below:
Agent: This role is assigned to agents who are licensed and certified to sell health insurance products and assist consumers with the consumer application and enrollment processes. Agents can update their profiles and manage their BoB on the agent portal. Agents must have an active Accident and Sickness license in Georgia and they must have completed Georgia Access agent certification training.
Agency Manager: This role is assigned to agents who have a supervisory role within the agency. Agency managers can manage agents associated with their agency, view and edit their associated agents’ BoB, add and approve agency and agent user roles, update agency information, and disable staff accounts as necessary on the agent portal. Agency managers must have an active Accident and Sickness license in Georgia and they must have completed Georgia Access agent certification training.
Agency Administrative Staff: This role is assigned to support staff who work for an agency and who are not fully licensed agents. Agency administrative staff can support agents and agencies in performing administrative tasks including helping to manage BoB and providing consumer support on the agent portal. Agency administrative staff are prohibited from helping consumers shop for, enroll in, or switch plans. Agency administrative staff must have completed Georgia Access agency administrative staff certification training. Individuals who have an active Limited Sub-Agent – Accident & Sickness license are also required to complete the agency administrative staff certification training.
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