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For PartnersNavigators

Navigators

Welcome to Georgia Access! Navigators play an important role in assisting uninsured residents across the state, particularly in underserved communities.

To serve as a Navigator and assist consumers on Georgia Access, you must have a Navigator license and Georgia Access certification. You must also be affiliated with one of the following Georgia Access Navigator Grantee Organizations, either as an employee or as a volunteer:

For Returning Navigators

For Navigators who previously assisted Georgia consumers on HealthCare.gov for 2023, please complete the steps below:   

  1. Confirm affiliation with one of the Navigator Grantees listed above, either as an employee or a volunteer
  1. Complete the Georgia Access Certification Training and Final Assessment
    • Begin the Certification Training, which is now available here.
    • Download this quick reference guide in English or Spanish to learn how to set up an account on the learning management system.
    • Set aside three hours to complete the course.
    • You must achieve a minimum score of 80% to pass the exam; a maximum of three attempts will be permitted.
    • Download and save the Georgia Access Certificate verifying completion of your certification.
  1. Renew your Navigator Licensure

For New Navigators

  1. Become affiliated with a Navigator Grantee, either as an employee or volunteer
  2. Visit https://oci.georgia.gov/agents-agency-licensing/navigators to review the requirements for Navigator Licensure
  3. Complete the Navigator Licensure Training and Exam
  4. Complete the Georgia Access Certification Training and Final Assessment, which is now available here.
  5. Apply for a Navigator license in Sircon
    • Upload your Georgia Access Certificate to your application.
    • Upload the form completed and signed by your Navigator Grantee confirming your association.

Frequently Asked Questions from Navigators

  • What are a Navigator’s licensing requirements? Navigators must complete 10 hours of pre-licensing training, achieve a passing score of 70% on the Navigator pre-licensing exam, complete the Citizenship Affidavit, submit electronic fingerprints for a background check, provide proof of affiliation with a Navigator Grantee, provide proof of completion of the certification training, and pay the $55 licensing fee.
  • Do I need to complete HealthCare.gov Navigator Certification Training? No, to support Georgia consumers on Georgia Access for 2024, you only need to complete the Georgia Access Certification Training.
    • If you are new to being a Navigator and want to support Georgia consumers with applying for coverage through 2023, you will need to complete the CMS Navigator Certification Training for 2023.
  • Where do I go for more questions? This page will be updated with important information for Navigators throughout the rollout of Georgia Access. We suggest you check this page regularly for more information.

Navigator Grantees

Partnerships with community organizations are vital to reaching uninsured residents across the state, especially in underserved communities. The Georgia Access Navigator Program is based on the federal Navigator Program run by the Centers for Medicare & Medicaid Services (CMS). Organizations must apply and be approved to receive funding from Georgia Access. Navigator Grantees are organizations or a consortium of organizations that are responsible for overseeing the work of individual Navigators, including training, day-to-day management, and monitoring Navigator activities.

For 2024, there are three Georgia Access Navigator Grantees:

2024 Navigator Grantee Application Materials

Applications for 2024 were due June 23, 2023, by 5 p.m. EST. The state will release the Navigator Grantee Application for 2025 in the spring of 2024. Below are the 2024 Navigator Grantee application materials:

For questions about the Georgia Access Navigator Program, reach out to Navigators@GeorgiaAccess.ga.gov.

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