Before helping consumers enroll, you must set up and activate your Georgia Access Agent Portal profile. The steps to get started vary based on your role and whether you are an independent agent or affiliated with an agency.
Understand your role before creating your profile
Depending on your role, the process for setting up your profile in the Georgia Access Agent Portal will differ. Review the portal setup responsibilities for your role below before proceeding.
Independent agent
You are not affiliated with an agency. You must create a new agency profile using your first and last name followed by “Insurance” or “Agency” (e.g., Jane Smith Insurance).
Agency manager
You manage an agency.
- If you do not have an existing agent/agency manager profile and need to create a new agency, you will use the setup tool to create both the agency and your profile simultaneously.
- If you have an existing agent/agency manager profile or the agency already exists, please contact the Georgia Access contact center at 1-888-312-4237 to have the accounts affiliated correctly.
Agency-affiliated agent
Your agency manager will create your portal profile.
Administrative staff
Your agency manager will create your profile. Based on your responsibilities, you will be assigned either:
- Level 1 (limited access)
- Level 2 (managerial access)
Limited subagents
Your agency manager will create your portal profile. Based on your responsibilities, you will be assigned either:
- Level 1 (limited access)
- Level 2 (managerial access)
Important: Limited subagents cannot function as agents within Georgia Access and are required to take and pass the agency administrator certification training.
Agency administrators’ access levels
Level 1 – Limited Access
- Assist consumers already designated to a certified agent within their agency
- Help consumers begin or update applications (without submitting them)
- Accept or decline agent designation requests on behalf of a certified agent
- Upload documentation for Data Matching Issues (DMI) and Special Enrollment Period (SEP) verification
Note: L1 Admins are prohibited from accessing Level 2 functionality.
Level 2 – Managerial access
- Add or remove certified agent records and manage agent records
- Move consumers between certified agents within the agency
- Update agency information including operating hours and contact details
- Create new certified agent accounts and new Admin accounts within the agency
- Disable Admin or agent accounts as needed
Note: L2 permissions are intended for Admins supporting agency operations at a supervisory or management level.
Use the agent portal setUp tool
To begin the process, answer a few short questions using our profile setup tool. Based on your responses, you will be redirected to the correct portal path to create your account.
Agent portal account/profile activation process
All profiles must be completed using accurate, verifiable information that aligns with certification and licensing records. Georgia Access reserves the right to delay or deny profile approvals if submitted information is incomplete, inconsistent, or inaccurate.
- Complete certification training
- Create profile
- Georgia Access will review, approve, and certify profile. Approvals may take up to five (5) business day.
- You receive an account activation link via email. Activation links expire in 24 hours.
- Activate your account. All Georgia Access profiles must be activated even if you are using an approved EDE partner platform.
- Begin assisting Georgians
Didn’t receive an activation email?
- Check your spam/junk folders for messages from Georgia Access.
- Contact your agency manager to confirm your profile has been created.
- Still need help? Call the Georgia Access contact center at 1-888-312-4237.
Keep your information up to date
You are responsible for maintaining accurate information in the portal, including:
- Email address
- Phone Number
- Agency affiliation (if applicable)
- Licensing status
Failing to update this information may impact your ability to support consumers.