Frequently Asked Questions

Accident & Sickness licensed agents who plan to sell on-Exchange health or dental insurance plans or Small Business Health Options Program (SHOP) plans can sell on Georgia Access. Georgia Access is not relevant to certified agents who sell other types of insurance, including those who sell Life & Annuity Insurance, Property & Casualty Insurance, and/or Medicare.

All certified agents must activate a profile on the Georgia Access agent portal to receive commissions, regardless of which portal they choose to use for consumer enrollment.

Note: Certified agents may establish appointments with multiple web brokers and/or insurance companies and can also use the Georgia Access agent portal for enrollment. Agents must obtain these appointments within 15 days of the sale of an insurance product.

Agents must obtain documented consent from the consumer or the consumer’s authorized representative before accessing, collecting, using, or disclosing any Personally Identifiable Information (PII). This requirement applies to all enrollment assistance, whether provided through the Georgia Access Agent Portal or an approved Enhanced Direct Enrollment (EDE) Partner platform.

Written Consent Requirements

Agents must obtain written consent using Georgia Access Consumer Consent language before assisting a consumer with any eligibility or enrollment activities.

Recorded Verbal Consent Requirements

If written consent is not immediately obtainable, agents may use recorded verbal consent, provided it includes all elements listed below.

• Date of consent
• Name of the consumer or authorized representative
• Name of the assisting agent
• Agent’s National Producer Number (NPN)
• A description of enrollment assistance being provided (e.g., plan selection, enrollment changes, etc.)
• If the consumer does not explicitly authorize agency-wide access, consent applies only to the named agent.

Recorded verbal consent must not be used as a routine substitute for written consent and is valid only if documented fully and in accordance with this policy.

The Georgia Access Consumer Consent form is available in English and Spanish. The forms are available HERE.

State of Georgia Accident and Sickness licenses must be renewed every two years. After an agent’s State of Georgia Accident and Sickness License expires, they are granted a 15-day grace period during which the agent is still able to sell plans on Georgia Access. After the 15-day grace period ends, the agent is suspended from selling plans on Georgia Access and will not be able to receive commissions until they obtain an active Accident and Sickness license.

Please visit the Office of Commissioner of Insurance and Safety Fire (OCI) website to renew your license or to submit a new license application.

Georgia Access consumer notices include the Agent of Record’s (AOR) name, business name and phone number, email address, and correspondence address. The correspondence address is pulled from the AOR’s profile on the Georgia Access agent portal. If you would prefer your clients see a different address than what is listed on the Georgia Access agent portal, please update your preferred correspondence address on your Georgia Access agent portal profile by following the steps below. 

Agent business addresses are publicly available in the certified agent or broker directory. Independent agents can update their business and/or correspondence address on the Georgia Access portal by following the steps below. Agents who are affiliated with an agency must coordinate with their agency manager to update their business and/or correspondence address on the Georgia Access agent portal.

Updating Addresses on the Georgia Access Agent Portal:

• Visit the Georgia Access Agent Portal to view your portal profile. 
• Navigate to the “My Information” tab.
• In the Agent Information section, select “Edit.”
• Confirm or update the “Correspondence Address” or “Business Address” listed on your portal profile.