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The Georgia Access Contact Center will be closed on October 12 for a state holiday.

The Contact Center is open regular hours except for state holidays.

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Certified Application Counselors (CAC) Program

Certified Application Counselors (CAC) Program

The Georgia Access Certified Counselors (CAC) Program is run by Georgia Access, a division within the Office of Commissioner of Insurance and Safety Fire (OCI). Partnerships with community organizations are vital to reaching uninsured residents across the state, especially in underserved communities. Organizations must apply and be selected to become a Georgia Access Certified Application Counselor Designated Organization (CDO). CDOs do not receive grant funding.

Certified Application Counselor Designated Organizations (CDOs)

CDOs are responsible for overseeing the work of affiliated CACs, including training, day-to-day management, and monitoring certified CAC activities. CACs are individuals who are certified and licensed by the state to support consumers with applying for health coverage.

There are Thirty (35) Georgia Access Certified Application Counselor Designated Organizations (CDOs) for Plan Year (PY) 2027:

Georgia Access PY 2027 CDO Application

Application for PY 2027 is closed. If you are interested in partnering with Georgia Access as a CDO, don’t miss the opportunity to apply for the next Plan Year.

Certified Application Counselors

Get Certified for Plan Year 2027

Plan Year 2027 CAC certification training opens July 15, 2026.

New to Georgia Access?

New CACs should create a Georgia Access LMS account to access CAC certification training.

Create CAC LMS Account

Returning to Georgia Access?

Returning CACs can log in to their Georgia Access LMS account.

RETURNING CAC LOGIN

To learn more about CAC participation requirements, visit:  Navigators and Georgia Access Specialists (CACs) | Office of the Commissioner of Insurance and Safety Fire.

Frequently asked questions

What is a Certified Application Counselor Designated Organization (CDO)?

A CDO is an organization selected by the State of Georgia to support CAC activities. CDOs have three main roles:

  • Supervise CACs
  • Provide quarterly performance metrics to the State
  • Receive marketing toolkits and information for consumers

How can an organization become a certified CDO?

Applications for PY 2027 closed on September 2026. If you are interested in partnering with Georgia Access as a CDO, don’t miss the opportunity to apply in the future. Applications for the next program year will be open in summer 2027.

What is a CAC?

A CAC is an individual who is certified by the State of Georgia to support consumers with applying for health coverage. CACs are also referred to as assisters. CACs are required to be affiliated with a CDO, either as an employee or volunteer. CACs provide unbiased support and educate consumers on healthcare options. Like certified Navigators, CACs are not permitted to advise consumers on which health plan is best.

What are the requirements for CACs to participate in Georgia Access?

To assist Georgia consumers as a CAC on Georgia Access, individuals must be an employee or volunteer with one of the approved Georgia Access CDOs and complete the PY 2027 Georgia Access certification training and final assessment.

How do CACs obtain Georgia Access certification?

To obtain Georgia Access certification, take the following steps:

  • Complete the PY 2027 Georgia Access CAC Certification Training and pass final assessment with 80% or higher – https://certification.georgiaaccess.gov.
  • Complete Affiliation Form and notarize Citizenship Affidavit.
  • Send the Assister Team both forms via email along with a picture ID and training certificate – CDOs@georgiaaccess.ga.gov.

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