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FAQs and Contact

Need help shopping for and enrolling in health insurance coverage? There are several ways to get the support you need online, in person, or over the phone.  

You can also learn more about Community and Mental Health Resources.  

Still need help? – contact us

For help with your application, financial assistance, and enrollment, call our contact center at 1-888-687-1503 (TTY Line 711).

The contact center is available Monday – Friday 8 AM – 5 PM ET (excluding holidays), and Saturday – Sunday 10 AM – 2 PM ET.

Frequently asked questions

Consumer Frequently Asked Questions (FAQs) are listed below. If you don’t find an answer to your question here, please refer to our comprehensive list of topics and answers for more information.

Agents are trained professionals who are licensed and certified to sell health insurance plans. Agents can help you explore different health insurance coverage options online, over the phone, or in person.  

Shop and enroll directly online with your insurance company or call their contact center for support.  

Shop and enroll directly online with your insurance company or call their contact center for support.  

You can contact the Georgia Access contact center at 1-888-687-1503 (TTY Line 711).

Georgia Access has a network of application assisters called certified Navigators and Certified Application Counselors (CACs) who work or volunteer at local community organizations to help consumers apply for health insurance coverage. Their assistance is free to you. 

A Special Enrollment Period (SEP) is a time outside of the yearly Open Enrollment (OE) period when Georgians can enroll in or change coverage due to a change in circumstance or after a life event occurs, referred to as a Qualifying Life Event (QLE). Depending on the type of SEP, consumers have either 60 or 90 days before or after the event occurs to enroll. Consumers can enroll in or change coverage through the Georgia Access consumer portal, or with a certified agent, web broker, or insurance company.

Georgians who experience specific Qualifying Life Events (QLEs) can enroll in or change coverage outside of OE, during an SEP. The most common QLEs include:

  • Birth or adoption of a child
  • Marriage
  • Divorce, legal separation, or death in the family resulting in loss of coverage
  • Gaining or becoming a dependent due to child support or other court order
  • Becoming a U.S. citizen
  • Changes in lawful presence
  • Leaving incarceration
  • Gaining membership in a federally recognized tribe
  • Changes in residency
  • Loss of Minimum Essential Coverage (MEC)
  • Change in financial eligibility or other eligibility status

Please see the SEP page for more information.

No, Georgia Access is a separate health insurance program. Georgia Pathways to CoverageTM is a Medicaid program. To learn more about Georgia Pathways, Georgians can visit DCH.Georgia.gov/georgiapathways.

Regardless of how someone enrolls, all plan prices are the same.

Before Open Enrollment (OE) 2026, which starts on November 1, consumers can visit HealthCare.gov to see if they qualify for health coverage through a Special Enrollment Period (SEP). If they qualify, they must enroll before October 31, 2025, for PY 2025 coverage. During OE 2026, consumers can visit GeorgiaAccess.gov to learn more about their coverage options and see if they qualify for financial assistance.

Before Open Enrollment (OE) 2026, which starts on November 1, consumers can visit HealthCare.gov to see if they qualify for health coverage through a Special Enrollment Period (SEP). If they qualify, they must enroll before October 31, 2025, for PY 2025 coverage. During OE 2026, consumers can visit GeorgiaAccess.gov to learn more about their coverage options and see if they qualify for financial assistance.

Transitioning to a State-based Exchange (SBE) will enable the state to bring an innovative approach to reducing the number of uninsured Georgians, empower the state to make better decisions to serve Georgians, and, ultimately, improve the shopping and enrollment experience for consumers.

For questions about Georgia Access, consumers should contact the Georgia Access contact center at 1-888-687-1503 (TTY Line 711). During Open Enrollment, the contact center is available Monday – Friday 8 AM – 8 PM ET, and Saturday – Sunday 10 AM – 2 PM ET.

Individuals in Georgia who are not eligible for Georgia Access may be eligible for other state health coverage programs such as Medicaid, PeachCare for Kids®, or Georgia Pathways to Coverage™.  Georgians may also be eligible for Medicare and/or COBRA. 

Neither Georgia Access nor HealthCare.gov can assist individuals with employer-provided coverage. For questions about coverage options, individuals should contact their employer.

Each rated health plan has an overall “star rating” from 1 – 5 stars (5 is the highest performing health plan). A health plan’s overall rating is based on the quality of health care services and members’ experiences with their health plan. You’ll find this overall rating for the health plan and additional ratings for each of these 3 categories:

  • Member experience
  • Medical care
  • Plan administration

Plan quality ratings and enrollee survey results are calculated by CMS using data provided by health plans in 2024. The ratings are being displayed for health plans for the 2025 plan year. Learn more about these ratings.