Review official Georgia Access policies, including a commitment to user privacy and non-discrimination. Consumers, partners, and small businesses can also find access to access to detailed policy manuals.
General privacy policy
The privacy and security of consumer information is a top priority for Georgia Access. Our systems, staff, and certified partners are compliant with federal and state laws protecting Personally Identifiable Information (PII) and Personal Health Information (PHI).
As you browse this website, we may collect unique site data to help improve the effectiveness of our website. The information is NOT identifiable by person and is only used cumulatively for statistical purposes to help make our websites more user friendly. To keep it simple, GeorgiaAccess.gov:
- Will not collect any PII from you without your knowledge or consent.
- Will not disclose your personal information to a third party knowingly, except as indicated in the Privacy Policy.
- Will notify you if we ever suspect that the privacy of any personal information you provide may have been compromised.
To learn what kind of personal information we collect on the website, how we use it, and how we safeguard it, review the Georgia Access Website Privacy Policy.
Note: This privacy policy is for GeorgiaAccess.gov and was created in accordance with the Center for Medicaid Services (CMS) and the State of Georgia’s Privacy Policy.
Non-discrimination policy
Georgia Access complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity). Georgia Access does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Georgia Access:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
If you need these services, contact the Georgia Access contact center at 1-888-687-1503 (TTY Line 711).
If you believe that Georgia Access has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a consumer complaint with the Office of Commissioner of Insurance and Safety Fire by visiting https://oci.georgia.gov/file-consumer-insurance-complaint, or by mail or phone to the Georgia Access contact center:
Georgia Access Contact Center
PO Box 12264
Birmingham, AL 35202 1-888-687-1503
Georgia Access policy manuals
See below for more information on policies that may impact you or your organization.
- For consumers:
- For web brokers and insurance companies:
- For assisters:
- For agents and agency managers:
- For agency administrators
- For the Small Business Health Options Program (SHOP):